Customer Testimonials
They diagnosed my problem promptly and fixed it quickly . I was very happy with the service , they kept me updated and I found the video very helpful
Easy to work with and straight forward communication and pricing. The final paperwork process went very smooth and was quick and efficient.
Always excellent and timely service and repairs on my Terrain
Excellent service, communicated well and kept me up to date with progress.
My engine light came on on the way home from Miami Florida. I took it in for service and the team was great.
Bob Ross provides a very consistent and competent service experience. Not every dealership can claim that.
Lee got me in quickly when I called to say my check engine light came on. Issue was fixed and they checked my tire as I said I had a slow leak. A nail caused the issue and a new tire was needed. Fixed the same day
Excellent customer service, my sales rep Ricardo was fantastic and very knowledgeable, helpful with an out of state sale
As always, no issues. The team was quick with getting me checked in, the service was on point, and check out smooth.
I was blessed to have as my salesperson Ricardo Rutledge when I was looking for a used vehicle. I never felt any pressure to make a purchase, and he showed me a number of used vehicles. I was comfortable shopping with him, and I am happy with my purchase. Way to go Rick. Keep up the good work!
My salesperson, Dan Meyer, was great at showing me the details about the car. He was also very patient with me during the buying process since it had been 12 years since my last car. He never rushed me to make a decision. He is a good representative for the Bob Ross dealership. Thank you Dan!
Went in for oil change. I had for them to order a part. The part had came in and they put on after the oil change. I didn't have to come back.
Amazing service Lee was our guy he was great everything was fast and professional thanks you very much
Short staffed made it difficult to schedule an appointment. Took two days to get scheduled. Felt like the staff were overwhelmed. They were very reactive not proactive. Did a good job on getting my vehicle repaired. Just took too much effort on my behalf.
I decided to use your location for an oil change because it was way closer than where I bought my truck. After walking in the service rep was quick to greet and help me out (I showed up 30min early). After the rep looked at my truck I signed the paper work and he asked if I needed a ride to where I was having lunch. This has never happened from the dealership where I bought my truck. Thank you. The oil change was quick to be completed and really appreciated the walk around video of my truck.
Thanks to ... Read More DealerRater - Jun 21, 2026
great place, super professional. got the car done and programmed within 24 hours. previously took to buick reichard on Salem and it took them 2 weeks to tell us they couldn’t complete what bob ross did within a day.
Polite, efficient. But had to ask Lance his name. Did not introduce himself Very nice
I had a great experience at Bob Ross making an auto purchase. They were sensitive and attentive to my needs. Bob Ross made sure they accessed every available savings opportunity so that I could receive the best deal possible. Making sure I walked out of their dealership a satisfied customer was their number one priority. I am happy to report that I am a satisfied customer!
Thank you Ricardo for the outstanding service that you provided when I purchased my car this week. I’m very pleased that you welcomed my wife and I when we came into the store.
Great customer service, our salesman Ricardo Rutledge was a pleasure to work with. I would definitely work with him again.
Lance was great. THer technicians did a thorough job and everything was done quickly while I waited. The Wi-Fi in the waiting area is a nice perk as I was also able to get some work done.
The experience was great. No pressure to do more than I asked. I waited in their lobby and it was done in 65 minutes. Oil change and tire rotation. Used my GM points for a great rate!
Great job! Attentive and cared about the service they were giving me today. Cared if I left as a satisfied customer.
Professional, knowledgeable and helpful Really appreciate the prompt service and the work that was completed. Thank you!
They fixed the problem I have had the problem with the tires and finally they solved the problem
Once I got into service, it was ok. Took 2 weeks to reach anyone!!
Lance was fantastic at taking care of my vehicle without an appointment. Got my tire patched, oil changed and tires rotated quickly. I was in and out in 1 hour
They was very helpful, timely and this was our first time and they explained everything very nicely
We’re were very pleased with professional efficient way our situation was handled. Our technician was very capable and kept us informed
This was my first visit. I had an excellent car shopping experience. Mr. Rutledge and all the staff were polite, demonstrated expertise, patience while showing me vehicles, and answering my numerous questions. I would recommend this dealership to everyone.
Service writers were friendly and professional, Waited on vehicle and work wad complete within 1.5 hours
My family and I have been buying vehicles from Bob Ross for a while. I believe it's 13 now. The salesman we have purchased from is top notch, the best there is. However, the service staff, has dropped a notch over the last few years. Not as much attention to detail. And while on the subject. I probably won't visit any other dealer in the near future, I was disappointed that when buying a rather expensive truck, that the dealership didn't offer any free oil changes. The only free service I got, was from GM. I've purchased ... Read More DealerRater - Jun 2, 2026
Our sales lady Sierra was very professional in dealing with along with the financial personnel. It was pleasant experience in purchasing our Mercedes GLS 450. Sierra done outstanding job handling everything, looking forward to doing more business in the future.
Professional from service tech to billing clerk. Estimated in advance repair costs. Informative on what needed to be done. Comfortable and clean waiting area.
Excellent customer service, sales associate Erec James is fantastic and very thorough on my vehicle choice. Rashad and Devon are very knowledgeable and helpful as well. This has been the best car-buying experience! Thanks!
Courteous and personable service. Set me up concierge so that I could get to work and not miss any important meetings. When I didn't respond within a short period of time to their text with my results, they followed it up with a call. I never saw the "approved" button even though I thought I had responded. This system is really convenient, as I didn't arrive to pick up my car to find out it needed new wipers. Even though it is a minor detail as they weren't at a critical stage, it tells my ... Read More DealerRater - May 28, 2026
Dan made the process easy. This is our second purchase, with Dan he one of kind!
Ricardo was the perfect sales associate. He was responsive and attentive to the questions we had. It was a great experience!
Excellent experience. Ricardo Rutledge provided outstanding customer service.
Great overall experience. Would work with Lance again. Highly recommend working with Lance was very helpful.
Timely, professional, convenient service provided. Helpful and clear in communication without making you feel like you are being taken advantage of!
Would like to have car vacuumed out, in addition to finally washing vehicle! Time frame for performing oil change & tire rotation was good.
I was greeted immediately when i entered by Josh Wright. He was very friendly and made the my experience very pleasant. He offered us refreshments and led us to his office. Very kind and respectful! Highly recommend coming here to by your next car
This was my first experience at this location. Everyone was friendly and knowledgeable. Our sales representative, Josh Wright, as very professional and honest. He explained all the details very well, as this was my son’s first car buying experience. I will definitely do business here in the future.
Great job.- didn't have to wait long for service. Service person was very thorough.
Dan listened to my wants and needs until we found the perfect vehicle, kept me up to date on current offers
always great doing business with Bob Ross
Rufus was very polite and was attentive to what we were looking for. The financing part went very smooth and informative but quick since we were on a tight schedule. Best car buying experience we have ever experienced. Would highly recommend this dealership.
Great service, my new advisor was quick and took care of my needs. Trick was completed in a timely manor.
The staff was very helpful! I called in the morning to explain my problem-metal in my tire. They ordered the new tire, gave me an appointment for that afternoon. They confirmed that it couldn’t be plugged. The new tire was installed and I went on my way! Thank you for the prompt response!
Excellent salesperson! Patient and willing to answer every question I had. He worked hard to find a car that met my needs. Everyone in front of dealership was delightful—responsive and so friendly.
It was a pleasant experience starting with Joe signing me in with his professional approach. Work was done in a timely fashion and I am still very grateful. Thank You Joe and the team. Bravo!
I was disappointed that the notes for my car were not documented from a previous visit. Lots of issues that had to be readdressed. Office men are nice and helpful. My car was supposed to be washed and was not.
Great experience couldn’t have had better service our salesman Ricardo even came in on his day off to help us during an unexpected visit when we picked up our car a day early!
Should offer those who do this feed back some incentive like free car wash or Oil change...Our time is just as important as well as the time given by you employees. Every one that dealt with was courteous and very professional .. Blessings ..
Yes I would recommend Bob Ross GMC. I would, however, suggest that you improve your AI bot, Sophie. I confirmed the vehicle was on site for a test drive three times, only to drive an hour to discover it was, in fact, not there to see. Luckily Ricardo kept things together and I purchased once it arrived.
Staff was very professional and friendly. Service was completed very efficiently. I would highly recommend.
Vehicle was returned with a new check engine code. After additional time and pickup after issue was resolved, call to dealership and leaving voicemail was never answered. If it wasn't for recall or warranty work, I wouldn't use the deaker shop
People were very competent and professional. I would recommend you to other people I know.
Outstanding! I had a great sales rep Tom Spears, and the owner Janelle Ross took time out of her day to talk with me -not once but twice - thanking me for choosing Bob Ross for my new vehicle. It was my first time with Buick. I have always gone with foreign cars such as Honda, Nissan, Subaru, and Volkswagen. This experience was far more pleasant and I love the car. I leased an Encore, their subcompact SUV and it drives beautifully and is perfect for my needs at this time in my life. Thank you Janelle and Tom for ... Read More DealerRater - Apr 29, 2026
Knowledgeable, reviewed many details, explained financing options, flexible on appointments... I was a repeat customer.
Very efficient, organized and thorough. Wait time was minimal as well. I would recommend Bob Ross to anyone who is looking for a car or service on their own GMC vehicle.
I didnt know that it was going to take as long as it did Receive bill and it said that I declined a service and Joe never asked me about it, I called him about it and he then told me what it was. He said that he would get it ordered for me, and let me know when I can come and get it done.
Great dealership, great service. Would recommend them to anyone that would be looking for a new vehicle.
Bill Sweatt is a great asset to Bob Ross Auto. He greeted me on the lot and noted the vehicle I was looking for. He contacted me a few days later when the exact vehicle arrived on a shipment. We agreed to a price and I bought a new 2026 Buick Enclave Avenir. Bill’s interest and personality made the sale!
Received an oil change, tire rotation, and repair work on faulty Navigation system. Awaiting repair parts on the Navigation System.
We enjoyed our visit(s) and our purchase of our new Buick and Rufus was exceptionally great. Not high pressure at all. We look forward to a happy car relationship. Thank you.
Well no teeth pulling here. Rufus made us a believer in sales. The most inviting comfortable salesman I've ever met. Made a us feel welcome. Give him a chance you will see.
Easy to schedule! Courteous and prompt service! Also provided and explained diagnostics! Excellent all around!
The staff in the service department were all professional, efficient and accommodating. I even received a personal training session of the coffee machine from one of the staff in the lounge area. I appreciated the long hallway window that gives you a panoramic view of the service bays. I periodically watched the tech. servicing my vehicle (while enjoying a complimentary coffee) and he seemed to be very careful and thorough. I purchased my truck from Bob Ross Buick GMC six months ago, which was a great experience with both sales and finance staff. I felt I got a quality vehicle (... Read More Google - Apr 21, 2026
By far the best service department I’ve ever dealt with in my 42 years on this planet. And leaps and bounds better than Interstate Ford. #neverford
Service and communication were courteous and direct. I would certainly recommend this dealership to anyone.
Ricardo was very helpful. He made my purchasing experience pleasant.
My experience was good up until the point when I signed the paperwork. The vehicle needed to be detailed, so I planned to come back that evening to pick it up. There were several seat stains and a seat belt that I specifically asked to be cleaned, but when I picked it up, it didn't look any better (I'm not sure if they tried). When I complained the service tech said he would talk with his manager and get back to me. That never happened even after several follow ups with my sales rep, Ricardo Rutledge. It's ... Read More DealerRater - Apr 17, 2026
Bob Ross dealership is always a positive atmosphere place no pushing trying to get you to buy a new vehicle
Best car buying experience ever. Bill Sweatt got us a great deal and was generous on the amount for our trade in. Then Jesse and Lee from service dept. are a great help to us.I will only buy vehicles from here and highly recommend you do the same.
It was a very nice experience. The customer service was excellent. I would recommend!
It has been years since I went to a dealership to get an oil change, rolled in with my 2500 GMC diesel, great dealing with the service writer. Took a little longer than I expected, but I did not make an appointment. Place was very clean, amp professional. It will be my go to on the new ride.
My experience was perfect. Very timely, clean and organized facility and team. They helped me out with what I needed, showed that they truly cared about their craft, and invited me back for whatever my vehicle needs may be.
Everyone I dealt with was friendly and knowledgeable. I would highly recommend this dealership to anyone seeking the Mercedes brand.
They replaced my Buick Encore turbocharger for free per a notice from Buick. They were efficient & very polite & helpful. I have enjoyed working with Bob Ross' staff every time I've brought my car to them. Open communication is 80% of customer service - kindness is the other 20%. They definitely gave me 100%.
I have been coming there many years. They have always been very efficient and great to deal with. Easy to make appointments, great environment to wait in.
I want to thank Jesse Crawford for his outstanding customer service. The maintenance was performed in a fast manner.
Our experience at Bob Ross Buick was top notch from beginning to end. We were treated with utmost respect by ALL employees starting with our salesman, Dan Meyer; the manager, Malachi; and every staff member we encountered. Thank you Bob Ross for such a pleasant experience!! We will see you again in a few years!!
I was quoted for repair work totaling over $1500 most of which was preventative. After having repair done and pm done I was told my actual problem was $4500
Thanks for your Hospitality and Professional service. You guys are the best !!!
I had a issue with another Dealership. Went to Bob Ross and they took care of me with no issues. Great customer service.