Customer Testimonials
Always a pleasure to work with such a professional team! The service team is great, and the sales team makes it easy to work with them.
Set the appointment online, showed up on time, work completed. Invoiced the amount I expected, honored a 10$ off coupon. Out the door I went. Easy as 1-2-3
The service department greeted me as soon as I pulled in. I explained what my car needed and explained my service contract I have. At check out I was even told that I had $32 reward money I could use. Really appreciated that.
I was greeted promptly and shown to an available service advisor who was very friendly and efficient. I was only there for oil change, tire rotation and vehicle point inspection. He helped me select from the assortment of BR coupons the one that we give me the best savings. He offered me a carwash that I accepted. The service time was very speedy and my car was ready sooner than I expected. Check out was quick and easy and the cashier explained to me the changes in what GM Rewards points covered. I was in and out in about an ... Read More DealerRater - Aug 14, 2026
Very pleased. Excellent customer service
The customer service and the service department was very nice. They explained everything for me. I will continue coming here to get my car serviced Thank you Diana Smith
From the time we walked onto the showroom, everyone was kind and considerate, and made it a very pleasant experience
Our sales experience with Dan Meyer of Bob Ross dealership was great! Dan worked with us to get the best deal for us. He answered all our questions and is very knowledgeable about Buicks. Our car buying experience was easy. We would definitely recommend Dan for all your new or used car needs.
Excellent service! You got what I got! Don't ask for anything else of me today!
I dropped the car off in the morning ( was sent video from the technician working on it , said my service person would contact me soon with an estimate , it took another hour or so before I was contacted ) I was given the estimate and parts were ordered . I was able to pick my car the following day .
They always provide great service and professionalism. Family owned operation and it shows why they are ranked so high in the Miami Valley.
Very good service by Ricardo!
I trust this service department to follow the guidelines to do what it necessary to my car in a timely manner to be sure it will keep my car running smoothly.
Ricardo Rutledge was great and caring to work with would highly recommend on next car purchase.
Flawless experience!! Awesome courtesy from Ricardo Rutledge!! Great communication answered every question and was very pleasant!!
Had a coolant leak. Appointment set with urgency for the next morning. Found the problem and informed me within two hours. Great service
I’ve been going to bob ross since I purchased my new car about three years ago. I have always been satisfied with the service and they can always get me in pretty quickly. Very professional and courteous
The dealership is fine but I was expecting a more accurate and professional service experience. Left the plastic and Paper in my seat and floorboard, did not reset oil life in truck and rotated the tires without adjusting tire pressures. I guess I expected more attention to detail
Bob Ross Buick GMC is one of the best dealerships around. I have been using the service for over 21 years. First with my 2005 2500HD Crew cab and now with my 2026 3500HD Denali Ultimate. Because of their friendly staff and great certified diesel mechanics, I plan to keep using them and bringing my tricks there for all of service work.needed in the fitire.
The scheduling was simple and I received the service I asked for. More updates would have been nice, but I also witnessed the service department deal with a mechanics mistake to satisfaction.
Thank you very much all went well and I would use you again and again. Thank you.
Unexpected failure of transmission cable prevented use of car. Service manager found an opportunity to get our car inserted into the service queue the next business day.
When you want the best, use the Best for your every service need. I did
Bob Ross dealership always provides top notch services. Prompt in scheduling service too. Thank you Lance for your expertise
I went to the dealership for an auto detail. When I picked up my vehicle, it looked BRAND NEW! Fun fact: The windshield was so clean, it looked like there was no windshield! Thank you, service team!
Nice overall experience as the team got me what I wanted in a reasonable timeframe. I'm very happy with my new car purchase. If you want a knowledgeable, efficient, and satisfactory team go to Bob Ross Buick GMC
Excellent experience overall. Dan Meyer was great to work with. The car buying process was quick and easy.
A big thanks to my salesman Dan Meyer. He was very knowledgeable and helpful with the many questions I had. I especially appreciate that he guided me through the process of setting up the OnStar service in my new car. He even reviewed all the features the car had to offer for a better driving experience.
This was my first experience with the Bob Ross GMC Service Center, and unfortunately, I was underwhelmed by the quality of service provided.
I brought my truck in for a routine oil change and asked the service team to look into a maintenance concern. They were also supposed to repair a scratch that was present when I purchased the vehicle and install a tonneau cover that I purchased through GMC. I left the truck with the dealership for nine days.
During that time, the oil change was completed. However, they were unable to repair the scratch, even though the truck ... Read More DealerRater - Jul 20, 2026
Dan M. and the team at Bob Ross took great care of getting us in our 2021 Chrysler Pacifica. We appreciated Ms. Ross checking on us as we were walking the lot very near closing time and sending Dan out to check on us. The team was very flexible with our schedule and was seamless process. We look forward to working with them in the future.
Scheduled an Scheduled an 8:00 appointment on Thursday July 16 for tire rotation/oil change. car wasn't ready until 4:00. Jiffy Lube would have had this done by 8:30. Also bad communication. I can net talk to anyone by phone live except the operator, and nobody returns my voicemails.
Excellent service department, both the facility and employees. It was a huge factor in my wanting to join the "Bob Ross Buick Family"!
Can’t say enough good about Bob Ross but even more Salesman, RICARDO R. The man knows what he’s doing, listens, isn’t pushy and makes for a super smooth experience. Give him and Bob Ross a chance!
Man we’ve been looking for a very particular car and bob Ross had it on the lot. Every dealer we’ve been to we’ve had to turn around without our dream SUV but Ricardo Rutledge made it happen no hassle. Very informative, respectful of space and smooth! I’m so glad I chose this dealership and maybe you should too!
Quick and easy, was in and out of there within an hour for an oil change.
Very satisfied , quick getting me in and quick on getting completed with my service Joe was great.
Joe was great...Deepest respect for Ms. Ross..Everything was done on a on time schedule
Always good service - fast, friendly, efficient I always feel better after visiting Bob Ross.
Every thing went great Got me in without a appointment and fixed the problem Fast service
So far I am impressed with this dealership and the way they take care of customers
Fast and efficient! I was quickly greeted in the service lane and the advisor maintained communication with me throughout the service. 10/10 recommend!
Nice employees, prompt service Clean environment and comfortable waiting area. I trust this dealership to do honest and good work
The entire team was a true pleasure to work with!! I would highly recommend Ross Mercedes of Centerville…
Ease of doing business from Start to finish makes this dealership a pleasure doing business with.
They always do a good job, that is why I return to the seller. Thank you!
Great service experience every time... In five years, I have never had to return for the same issue twice,
Seamless process from start to finish. Ricardo was efficient and quite knowledgeable about my new Buick. This is my second car I’ve purchased at this dealership.
I was pleased that this was a warranty repair. And that I was provided a loaner car while service was done.
The dealer wanted to charge me a diagnostic fee of $150 in addition to the repair. I don't think that's fair. I was promised a ride home sitting in the waiting room. No one ever called me so I had to come back out and ask where is the ride home? They said ok just a few minutes and I'll get someone so I ended up waiting about an hour for that ride
Ricardo was wonderful. Very informative and pleasant to work with. We would choose him again
Good customer service. Great follow up. Very professional.
Lee is great service member!! A great dealer ship we have bought seven cars from them !
It was Friday, and I didn't hear from anyone, and it was after 5 PM. After finding the phone number and working my way through the multiple phone menus, I did contact the service manager. He explained what was done and that it was ready. I discovered emails afterwards, and hadn't realized that emails were sent during the day. I guess that is your preferred standard now? I needed a ride back to the dealership, and that was set up, and understandably there was a little delay.
The lady who checked me out looked as though she had had ... Read More DealerRater - Jul 2, 2026
Edit:
BR called and asked me to bring the truck back in. After they did an inspection they found the provided oil filter GM provides them was leaking. Problem solved. Bob Ross Service still upholds their customer satisfaction by caring. Changed the 2 star to 5 for being on top of this and doing a great job. Thanks BR Service!
I had an appointment to get the complimentary first oil change on my brand new 2026 3500hd Denali Ultimate and the mechanic assigned to this task spilled oil on some part that gets hot. Now there is a burnt oil smell every time ... Read More Google - Jul 2, 2026
The dealership properly identified and corrected the slow leaks on my tires, but it took two trips to correct the problem.
They diagnosed my problem promptly and fixed it quickly . I was very happy with the service , they kept me updated and I found the video very helpful
Easy to work with and straight forward communication and pricing. The final paperwork process went very smooth and was quick and efficient.
Always excellent and timely service and repairs on my Terrain
Excellent service, communicated well and kept me up to date with progress.
My engine light came on on the way home from Miami Florida. I took it in for service and the team was great.
Bob Ross provides a very consistent and competent service experience. Not every dealership can claim that.
Lee got me in quickly when I called to say my check engine light came on. Issue was fixed and they checked my tire as I said I had a slow leak. A nail caused the issue and a new tire was needed. Fixed the same day
Excellent customer service, my sales rep Ricardo was fantastic and very knowledgeable, helpful with an out of state sale
As always, no issues. The team was quick with getting me checked in, the service was on point, and check out smooth.
I was blessed to have as my salesperson Ricardo Rutledge when I was looking for a used vehicle. I never felt any pressure to make a purchase, and he showed me a number of used vehicles. I was comfortable shopping with him, and I am happy with my purchase. Way to go Rick. Keep up the good work!
My salesperson, Dan Meyer, was great at showing me the details about the car. He was also very patient with me during the buying process since it had been 12 years since my last car. He never rushed me to make a decision. He is a good representative for the Bob Ross dealership. Thank you Dan!
Went in for oil change. I had for them to order a part. The part had came in and they put on after the oil change. I didn't have to come back.
Amazing service Lee was our guy he was great everything was fast and professional thanks you very much
Short staffed made it difficult to schedule an appointment. Took two days to get scheduled. Felt like the staff were overwhelmed. They were very reactive not proactive. Did a good job on getting my vehicle repaired. Just took too much effort on my behalf.
I decided to use your location for an oil change because it was way closer than where I bought my truck. After walking in the service rep was quick to greet and help me out (I showed up 30min early). After the rep looked at my truck I signed the paper work and he asked if I needed a ride to where I was having lunch. This has never happened from the dealership where I bought my truck. Thank you. The oil change was quick to be completed and really appreciated the walk around video of my truck.
Thanks to ... Read More DealerRater - Jun 21, 2026
great place, super professional. got the car done and programmed within 24 hours. previously took to buick reichard on Salem and it took them 2 weeks to tell us they couldn’t complete what bob ross did within a day.
Polite, efficient. But had to ask Lance his name. Did not introduce himself Very nice
I had a great experience at Bob Ross making an auto purchase. They were sensitive and attentive to my needs. Bob Ross made sure they accessed every available savings opportunity so that I could receive the best deal possible. Making sure I walked out of their dealership a satisfied customer was their number one priority. I am happy to report that I am a satisfied customer!
Thank you Ricardo for the outstanding service that you provided when I purchased my car this week. I’m very pleased that you welcomed my wife and I when we came into the store.
Great customer service, our salesman Ricardo Rutledge was a pleasure to work with. I would definitely work with him again.
Lance was great. THer technicians did a thorough job and everything was done quickly while I waited. The Wi-Fi in the waiting area is a nice perk as I was also able to get some work done.
The experience was great. No pressure to do more than I asked. I waited in their lobby and it was done in 65 minutes. Oil change and tire rotation. Used my GM points for a great rate!
Great job! Attentive and cared about the service they were giving me today. Cared if I left as a satisfied customer.
Professional, knowledgeable and helpful Really appreciate the prompt service and the work that was completed. Thank you!
They fixed the problem I have had the problem with the tires and finally they solved the problem
Once I got into service, it was ok. Took 2 weeks to reach anyone!!
Lance was fantastic at taking care of my vehicle without an appointment. Got my tire patched, oil changed and tires rotated quickly. I was in and out in 1 hour
They was very helpful, timely and this was our first time and they explained everything very nicely
We’re were very pleased with professional efficient way our situation was handled. Our technician was very capable and kept us informed
This was my first visit. I had an excellent car shopping experience. Mr. Rutledge and all the staff were polite, demonstrated expertise, patience while showing me vehicles, and answering my numerous questions. I would recommend this dealership to everyone.
Service writers were friendly and professional, Waited on vehicle and work wad complete within 1.5 hours
My family and I have been buying vehicles from Bob Ross for a while. I believe it's 13 now. The salesman we have purchased from is top notch, the best there is. However, the service staff, has dropped a notch over the last few years. Not as much attention to detail. And while on the subject. I probably won't visit any other dealer in the near future, I was disappointed that when buying a rather expensive truck, that the dealership didn't offer any free oil changes. The only free service I got, was from GM. I've purchased ... Read More DealerRater - Jun 2, 2026