Customer Testimonials
Service reps are always very knowledgeable and professional. The service check-in and checkout procedures are extremely efficient, clearly developed to increase the best customer experience.
Lance and Kirk were doing there above and beyond like always. recommend dealing with them in service!
This is the worst run service department that I’ve ever been to. I’ve used this dealership twice in 12 years, and both times the incompetence leads to my vehicle being stuck in their shop for multiple days and nights. They don’t work weekends and don’t call to let me know that my vehicle won’t be complete until late in the day. Then they don’t offer me an equivalent vehicle as a loaner for the weekend. Dropping my truck off at 8am but they weren’t able to complete the service by 6pm even with the ... Read More DealerRater - Sep 30, 2026
Dan had the deal worked out over the phone and email prior to me even going to the dealership, so this saved so much time.
Wonderful
I was taken care of quickly and I have no complaints regarding service I like the feedback on status of vehicle and I feel like my time there is always pleasant.
I don't have any complaints. I got in and out quickly Everything is good. I've been coming to this location for a while and will continue to
Service department was very organized giving me great service. My repairs were timely and the mechanic spoke to me about my repairs to make sure I was satisfied.
Always reliable with fair pricing and reliable service. Everyone is courteous and respectful of your time also.
Honest service advisor, I trust the technicians. Communication while my truck was in the shop was good, customer service after my truck was done was disappointing. I showed up to pick up my truck, it wasn't washed, when I went inside my service advisor seemed to not recall working with me at all and I was simply directed to the cashier desk by a different advisor. After paying I walked out unacknowledged. Improve your service after the sale.
Service took four days to get back to me. Prices are higher than other GMC dealership
Very nice staff
I had a great experience working with Scott and Bob Ross. He provided excellent customer service from start to finish and made the entire process smooth and stress free. Scott was very professional, helpful, and attentive to my needs. He kept me informed throughout the entire process and handled everything in a timely manner. I truly appreciate his patience and dedication to making sure everything was taken care of. I would definitely recommend Scott to anyone looking for outstanding customer service!
Work done on time for price quoted but no one is responding for three days now on a follow up question
Bob Ross Buick GMC has a wonderful service department. They have kept me safe on the road for the last 30 years. They are professional and fair.
My salesperson was Josh Wright. I could not have asked for a better person to help me pick a vehicle. Josh was kind, personable, and very attentive. This young man made my experience with Bob Ross Buick a memorable one. If I am ever in the need for another vehicle, Josh at Bob Ross Buick will be exactly where I will go! A big shout out to you Josh Wright, Bob Ross Buick and everyone else involved in the transaction, a smooth one! Sincerely Dixie White
Took care of what I needed done in a timely manner everyone was friendly and helpful
The service worked I requested was completed. However, I asked for the car to be washed and vacuumed, and they did not do that. When I came to pick the car up, it was not done.
Here we go again! This is my Third vehicle from Bob Ross and I always work with Dan Meyer! He’s an absolute gem of a salesman always shoots honest and tells everything about every car he sells as if he’s selling to family. He’s someone I would buy cars off for the next 30 years he continues to go above and beyond and Devon was absolutely brilliant as well! They got me into an amazing car and worked an amazing deal for me
In and out quickly with no issues. My go to service center for my two GM vehicles.
Ricardo Rutledge and Will Avery are the absolute best! They were super helpful with helping me find a car for my wife. They took the time to even show all the neat electronics in the car. Highly recommend them for buying a vehicle
I had a Great Exprience with Scott, mySalesman. Very friendly & Professional.
Great service. Lee was very pleasant, courteous and helpful and the shuttle service was terrific
Joe is awesome great customer service experience in a timely manner with customers service communication
Everyone was helpful and pleasant Concerned, and seemed to care and get to the bottom of the problem
Thanks to Dan Meyer and Will for helping us complete our purchase, it was a joy working with them.
I have purchased four different cars at Bob Ross Buick. The service has been exceptional throughout the many years that I have used Buick.
I love this dealership. They have been very good to me and my Buick. Always making sure I understand what is going on with my car
Dan Meyer was SPECTACULAR! Ross Buick is a great dealership!
Everyone, especially Devan, Kurt, and Scott were very helpful! I have recommended many friends to Bob Ross for Excellent Servive!
If you’re looking for a new car see Jesse at Bob Ross! The experience was beyond great!
Service and sales department were very tentative to my questions . The service department did not have the original GM parts and the parts department locate them at another dealership and went and picked them up. The work on my car was completed in 2 1/2 hours. /
Brakes were squealing on left front after an April brake job. Replaced front pads, no charge.
I believe that they did not rotate the tires. Same thing last time. I won't be back.
I believe that they did not rotate the tires. Same thing last time. I won't be back.
Oil change was done on my vehicle. Oil filter was not put on tight so oil on my driveway after service. Oil was also overfilled. When I reached out to the service manager I had to leave a message and still have not heard from him.
Very easy to make a service appointment. They call to remind you also. All employees we talked to were very polite and helpful. We waited on our car and the waiting room was comfortable. Service was fast, we couldn’t have been more pleased with how the appointment went.
Wonderful experience. Staff went way beyond being helpful. All were so nice and answered all my questions. Will refer, refer, refer!
Great service and personal touch. Everyone was great. Will definitely recommend and return for service and support.
the service was great they even washed my car for free
Great dealership with excellent service and sales personnel. We will definitely return for other purchases.
My oil change/tire rotation was on time and professional. This includes the service Advisor and the technician that provided the follow-up video.
Courteous and efficient - great experience every time!
I had an outstanding experience purchasing my new GMC Sierra from Bob Ross Buick GMC, and I especially want to recognize Dan Meyer, who was an excellent salesman throughout the entire process.
From the moment I arrived at the dealership and started looking at trucks on the lot, Dan was professional, knowledgeable, and easy to work with. He answered all of my questions, took the time to explain the features of the Sierra, and made sure I had the information I needed to feel confident about my purchase. I never felt pressured or rushed.
The entire experience at Bob Ross ... Read More DealerRater - Aug 23, 2026
Everyone was courteous and knowledgeable. Service was done on time without any delay and done well. They even asked if I wanted a car wash after service was performed. Highly recommend.
Bob Ross Service is the best I have had over My 50 yrs as a GM Vehicle Owner!
People are very helpful can tell they put your needs first and you can tell they love their job.
I wanted to share my positive experience at Bob Ross Auto Group in Centerville, Ohio.
A big thank you to Erin H. for her positivity and kindness during my search for a used vehicle. She found just the one I was looking for! Erin forwarded me a video of the car with all the specs before I came out to the dealership which really helped with the decision making process.
Ricardo R. put me at ease right away with his excellent customer service skills and, in particular, his in-depth knowledge of the specific vehicle I was interested in. From taking ... Read More Google - Aug 19, 2026
Josh Whright helped me buy my first car, great experience. And no pressure!
Joe Hager did a great job processing my extended service plan claim and had the car ready to roll when promised.
Efficient to the point of almost feeling unfriendly and rushed. But at least it is efficient. Work itself done well.
Oil & filter change, and tire rotation was uneventful and took less than an hour. Joe was very helpful and answered all my questions. Also, coffee was very tasty!
Always a pleasure to work with such a professional team! The service team is great, and the sales team makes it easy to work with them.
Set the appointment online, showed up on time, work completed. Invoiced the amount I expected, honored a 10$ off coupon. Out the door I went. Easy as 1-2-3
The service department greeted me as soon as I pulled in. I explained what my car needed and explained my service contract I have. At check out I was even told that I had $32 reward money I could use. Really appreciated that.
I was greeted promptly and shown to an available service advisor who was very friendly and efficient. I was only there for oil change, tire rotation and vehicle point inspection. He helped me select from the assortment of BR coupons the one that we give me the best savings. He offered me a carwash that I accepted. The service time was very speedy and my car was ready sooner than I expected. Check out was quick and easy and the cashier explained to me the changes in what GM Rewards points covered. I was in and out in about an ... Read More DealerRater - Aug 14, 2026
Very pleased. Excellent customer service
The customer service and the service department was very nice. They explained everything for me. I will continue coming here to get my car serviced Thank you Diana Smith
From the time we walked onto the showroom, everyone was kind and considerate, and made it a very pleasant experience
Our sales experience with Dan Meyer of Bob Ross dealership was great! Dan worked with us to get the best deal for us. He answered all our questions and is very knowledgeable about Buicks. Our car buying experience was easy. We would definitely recommend Dan for all your new or used car needs.
Excellent service! You got what I got! Don't ask for anything else of me today!
I dropped the car off in the morning ( was sent video from the technician working on it , said my service person would contact me soon with an estimate , it took another hour or so before I was contacted ) I was given the estimate and parts were ordered . I was able to pick my car the following day .
They always provide great service and professionalism. Family owned operation and it shows why they are ranked so high in the Miami Valley.
Very good service by Ricardo!
I trust this service department to follow the guidelines to do what it necessary to my car in a timely manner to be sure it will keep my car running smoothly.
Ricardo Rutledge was great and caring to work with would highly recommend on next car purchase.
Flawless experience!! Awesome courtesy from Ricardo Rutledge!! Great communication answered every question and was very pleasant!!
Had a coolant leak. Appointment set with urgency for the next morning. Found the problem and informed me within two hours. Great service
I’ve been going to bob ross since I purchased my new car about three years ago. I have always been satisfied with the service and they can always get me in pretty quickly. Very professional and courteous
The dealership is fine but I was expecting a more accurate and professional service experience. Left the plastic and Paper in my seat and floorboard, did not reset oil life in truck and rotated the tires without adjusting tire pressures. I guess I expected more attention to detail
Bob Ross Buick GMC is one of the best dealerships around. I have been using the service for over 21 years. First with my 2005 2500HD Crew cab and now with my 2026 3500HD Denali Ultimate. Because of their friendly staff and great certified diesel mechanics, I plan to keep using them and bringing my tricks there for all of service work.needed in the fitire.
The scheduling was simple and I received the service I asked for. More updates would have been nice, but I also witnessed the service department deal with a mechanics mistake to satisfaction.
Thank you very much all went well and I would use you again and again. Thank you.
Unexpected failure of transmission cable prevented use of car. Service manager found an opportunity to get our car inserted into the service queue the next business day.
When you want the best, use the Best for your every service need. I did
Bob Ross dealership always provides top notch services. Prompt in scheduling service too. Thank you Lance for your expertise
I went to the dealership for an auto detail. When I picked up my vehicle, it looked BRAND NEW! Fun fact: The windshield was so clean, it looked like there was no windshield! Thank you, service team!
Nice overall experience as the team got me what I wanted in a reasonable timeframe. I'm very happy with my new car purchase. If you want a knowledgeable, efficient, and satisfactory team go to Bob Ross Buick GMC
Excellent experience overall. Dan Meyer was great to work with. The car buying process was quick and easy.
A big thanks to my salesman Dan Meyer. He was very knowledgeable and helpful with the many questions I had. I especially appreciate that he guided me through the process of setting up the OnStar service in my new car. He even reviewed all the features the car had to offer for a better driving experience.
This was my first experience with the Bob Ross GMC Service Center, and unfortunately, I was underwhelmed by the quality of service provided.
I brought my truck in for a routine oil change and asked the service team to look into a maintenance concern. They were also supposed to repair a scratch that was present when I purchased the vehicle and install a tonneau cover that I purchased through GMC. I left the truck with the dealership for nine days.
During that time, the oil change was completed. However, they were unable to repair the scratch, even though the truck ... Read More DealerRater - Jul 20, 2026
Dan M. and the team at Bob Ross took great care of getting us in our 2021 Chrysler Pacifica. We appreciated Ms. Ross checking on us as we were walking the lot very near closing time and sending Dan out to check on us. The team was very flexible with our schedule and was seamless process. We look forward to working with them in the future.
Scheduled an Scheduled an 8:00 appointment on Thursday July 16 for tire rotation/oil change. car wasn't ready until 4:00. Jiffy Lube would have had this done by 8:30. Also bad communication. I can net talk to anyone by phone live except the operator, and nobody returns my voicemails.
Excellent service department, both the facility and employees. It was a huge factor in my wanting to join the "Bob Ross Buick Family"!
Can’t say enough good about Bob Ross but even more Salesman, RICARDO R. The man knows what he’s doing, listens, isn’t pushy and makes for a super smooth experience. Give him and Bob Ross a chance!
Man we’ve been looking for a very particular car and bob Ross had it on the lot. Every dealer we’ve been to we’ve had to turn around without our dream SUV but Ricardo Rutledge made it happen no hassle. Very informative, respectful of space and smooth! I’m so glad I chose this dealership and maybe you should too!
Quick and easy, was in and out of there within an hour for an oil change.
Very satisfied , quick getting me in and quick on getting completed with my service Joe was great.
Joe was great...Deepest respect for Ms. Ross..Everything was done on a on time schedule