Just returned from purchasing a 2013 Buick Verano. Initiated a call to check on its availability Monday. Was greeted by a genuinely warm, friendly, sales rep named Bill Sweatt. With 20 years experience he listened to my goals, concerns, & with zero pressure I was able to decide if it was the used vehicle to meet our needs. A few calls later & by Wednesday afternoon the auto is parked in the driveway. I feel relieved. I found a bargain with wonderful low mileage. This is my second Buick. First one was purchased new at another dealership. We will return to this dealership in the near future precisely because of the attentive, direct, no-hassle-yet-genuinely friendly professionalism of Bill Sweatt. He is attentive to his customer's actual needs with zero pressure regarding wants. This pragmatic car purchase was a win-win. The drive home was yet again that smooth ease of a Buick. A personal thanks again to Bill. It was a pleasure working with you.
We purchased a very well taken care of Ford Explorer Sport and could not be happier. We worked directly with Bill Sweatt and he went out of his way to give us all the information upfront and make us feel comfortable from the beginning to the end. His super personable demeanor is something that blew us away, he was not only professional but also funny and likes to have a good time while selling cars. If you are looking for good service, go see Bill...he will take care of you!
The purchase of our 2019 Chevy Colorado Z-71 could have not went any better. My wife and I were met in the lot by Product Specialist Dan Meyer. His professionalism & knowledge guided us to make our decision to purchase the vehicle, after shopping at other car dealers in the Dayton & Columbus area . Very satisfied at this time. A great job done by all involved!!!!!!! Thank you very much! Dan W.
Purchased a 2017 BMW X5 from Bob Ross GMC and the buying experience was excellent. We were able to test drive the vehicle and learned all of the different features. The staff was engaging, professional, and made us feel like valued customers. Dan was our salesman and did a phenomenal job!
I've received requests for a review of my service experience on my cell phone but it only allows Facebook or Google reviews. I don't have accounts at either one and don't want them, but I love Bob Ross Buick. I had both my cars in for service over the last two weeks and my experience was beyond expectations. Eric in service handled both and went way above and beyond. No one could ask for more!
I purchased a 2013 Chevy Silverado from Bob Ross. I am very pleased with the truck, how it was presented on the forecourt and how it was very clean (especially with what is going on in our lives just now) for my test drive. Dan Meyer is a tremendous sales man, who makes you feel comfortable and reassured in what you are buying. I recommend anyone to buy at Bob Ross, thanks Dan.
My wife and I stumbled across a vehicle we were interested in . From the beginning until the end of the transaction the dealership worked with me to make sure everything went smooth without any stress . This is the 2nd vehicle I bought from the dealership and will not be the last !
I am writing this review on behalf of Bob Ross Dealership, Dan Meyer and Kathleen Mayer. I bought a vehicle that was posted on Carfax. It was below book value and just what I was looking for. I met with Dan and he laid everything out on the table and went over everything with me. Very transparent. I appreciate that. I did not even barter the price. Everything went so smooth. Kathleen had all the red tape all together and insured we understood everything we were signing. They both went out of there way and I experienced the best customer service in a long time. Being a 2018 it had a minor problem, and Dan scheduled a service appointment and fixed it in no time. The service department was an excellent experience also. I have a great warranty, no worry for a long time. I like that too. All in all I will be buying our next car from them, with service like that they have a customer for life. Thanks to all Chuck
I had my 2017 Buick Regal serviced today and worked with service advisor Matt Griffin. He did an outstanding job of explaining the work done and helping me with a question about the car's heater. I was very pleased with his frank, but pleasant demeanor and his complete responses to my queries and comments.
We started our vehicle search on Memorial Day 2019, Multiple Dealerships, Test Rides, and Sales People. Kyle, Kenny, Dan, and Kathleen made us feel like Friends & Family, such a positive atmosphere to conduct business in! They truly worked as a team, which enabled us to make our purchase in an informed confident manner! Thanks to all!
Reggie Hawkins of your sale staff was incredible in showcasing the 2017 GLA 250, that my wife and I purchased. His product knowledge and salesmanship was excellent. In fact everyone involved in the purchase was great. It was a very pleasant experience and we will definitely come back to Bob Ross auto group for future vehicle purchases.
Nick made me feel as if he was working for me, not the dealer. His follow up after sale was excellent. I would recommend Nick to my family or friends.
I recently purchased a certified pre-owned GMC Terrain from Bob Ross Buick GMC and had a great experience. Angelo Garcia was the sales representative I worked with and I now consider him a friend and not just someone I bought a car from. I am also 100% satisfied with the experience I had with the finance department as they were able to work with the challenges that I had and still get me a more than fair deal. I have now bought 4 cars from various dealerships around Dayton and this was by far the best overall experience I have had. I won't be going anywhere else for sales and service anytime soon. Thanks to Angelo and Mike Mingl for making sure I am satisfied customer!
Once again we returned to Bob Ross to purchase our new vehicle. Our salesman, Tom Spears is “top notch”. Tom is very knowledgeable and answered all of our questions! He is very courteous and treated us like old friends. When we are ready for a new vehicle, we will definitely come back to Bob Ross and work with Tom!!
Dan Meyer was totally incredible in helping me purchase my 2015 Chevy Silverado. It was a very pleasant experience and we will definitely come back to Bob Ross auto group for future vehicle purchases.
Dan Meyer has just sold me my 6th car and the experience was great as always. Dan and Mike Mingl had us in and out the door with my new car with no stress or sales pressure. I have been dealing with the Bob Ross since 2008 and look forward to many more year deal with Bob Ross and Dan Meyer. Jeff & Dawn
Worked with Dan Penny & Mike Mingl received first class service. After the sale we lost part of our paper work. We left it in our trade in vehicle. Both worked quickly and found our mistake. We were treated professionally during the entire process.
Out of all my years of buying cars I must say this was the BEST. Dan Meyer as well as the rest of the staff went out of their way to help during the buying process. I appreciate all they did. Sorry I can only give them 5 Stars...they deserve 10.
Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my appointment. Eric reviewed vehicle quickly for part assessment. Arrived a few minutes early today and they changed the oil and fixed the door handle in less time than quoted and less dollars than estimated. Eric was professional, Rhonda was kind and helpful during checkout and suggested I get a coffee from my favorite coffee machine if I was cold from the wind. Happy to be on my way! Oh, and I can't forget...they shuttled me to and from as well so I didn't have to wait while the vehicle was being fixed.
Very helpful through the whole process would highly recommend this dealership. Bill Conn and Bill Klapper were great to work with. I am very happy with my new Terrain.
Both the Salesperson, Dan Penny and the Business Manager, Tyrone Kemp are two of the best in the business. Dan is the most knowledgeable salesperson I have ever met. He is professional but REAL - the interaction was like buying a car from a friend. Tyrone Kemp made the purchase experience actually enjoyable! Total transparency on his end and answered every single question I had honestly. Each and every time Tyrone said he would do something, he did it. I appreciated the genuine effort he made to get my deal through. If you want to enjoy buying a car - go see these two!
I've just bought a 2017 GMC Canyon Denali from Bob Ross. The entire experience went perfectly smoothly, and all of the excellent staff were very helpful. Jerry went out of his way to the point of coming in on his day off to help me get this sale completed on the one day I could drive up from Nashville. Highly recommended!
Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bill Klapper, General Sales Manager, who worked out one fantastic deal on a new 2017 Buick La Crosse. Dan Choi, sales representative, then accompanied me on test drive, and completely had all of the paperwork ready for my signature when I returned to pick up the car. Finance Manager worked out the financing and we were ready to go once Dan explained the basic features and functions of the La Crosse. The easiest and most comfortable experience I have ever had in buying a new automobile ever. All questions were answered in plain language and time closing the deal was minimized. Great job by all involved at Bob Ross. Michael Moore Centerville, OH
Our family had the opportunity of looking for a Yukon XL to upsize with our family. Fortunately, we dealt with a senior sales associate Tom Spears for our car buying experience. He literally made the whole process very low pressure, straight forward, and treated us like his own family. He was extremely knowledgeable about all vehicle models and options and truly presented us with the perfect package for our family. If he knew we weren't happy with a vehicle he would literally search the nation for what we wanted until we were happy. I highly recommend anyone looking for a vehicle with Bob Ross auto group, to utilize Tom as their sales contact. His experience and professionalism is readily apparent and is backed up by his years of accolades and awards with the dealership. Bob Ross as a dealership were also very welcoming and nice. All the staff were extremely friendly and welcoming. The facilities were very well maintained and clean. I had no problem allowing my kid crawl on the floor because of such. We are super happy with our new vehicle and look forward to working with Tom and this dealership again in the future.
Great Sales and service on my leased 2017 Buick Encore. Thanks to Sales and Leasing Consultant, James Ward, for being accommodating, friendly, and reliable. Highly recommend Bob Ross!