Ashley Edmond, Thanks for all your assistances.
You are an Excellence representative of Bob Ross Auto.This is the type of service my family and I have experienced for years and hope continue for years to come!
I want to write a short note to say how impressed I am that your dealership is closed on Sundays. I can imagine that in today’s world, that must be difficult decision to uphold. My husband and I were very pleased indeed when we were able to purchase a used vehicle from your dealership in May of this year; not only because we found just what we were looking for in a vehicle but also because it allowed us to support a business that is closed on Sundays, a belief about which we feel strongly about. Dan Meyer was the individual who helped us get our Pre-Owned vehicle and we have been very happy with our Van. We also appreciate the effort that Dan put forth on our behalf. Dan’s personality and sincerity are rare in the world of car dealerships, in my opinion, and we were blessed that he was the one to approach us.
We had a problem with the dealership and Ashley Edmond, the Internet Sales Manager went to great lengths to satisfy and solve our problem...without going into too much detail she is definitely a gem. Hold onto her! P.S. We are also extremely impressed with Derek in the service Department!
Last month my wife and I were visiting friends and relatives in Springboro, OH. We were up from Tennessee to visit and attend a baseball tournament that our grandson was involved in. While there we had an incident where our 2006 Lacrosse was struck by lightning, and required the replacement of a couple of computer modules. Your Service Advisor Mr. Harry Reutler could not have been more helpful. He had the car in, problems diagnosed, parts ordered, everything repaired and the car back on the road by the next afternoon. We just wanted to thank you and let you know that we really appreciated your excellent service department, the help advised from Mr. Reutler.
I am writing to you to express my appreciation for the manner in which our recent car purchase was handled by Sales Manager Dick Heller, Finance Manager Ken Watson, and Sales Manager Bill Sweatt. This is the second automobile that I have purchased from your dealership, and I will continue to both return and make referrals to Dick, Ken, and Bill. Having dealt with Dick in the past, I knew what to expect when we arrived at your dealership. Every car was impeccably clean, and the CARFAX/service records were provided. Everyone was professional and friendly, and the 2008 Chevrolet was delivered as promised.
Sales Consultant Jerry Schmidt we would like to thank you for the wonderful experience of purchasing our new 2008 Buick Enclave. You were just great! You answered all our questions putting together the vehicle we wanted. We appreciated your knowledge and extra time you spent with us. Bob Ross should be proud to have you on their team! You made us a definite permanent customer. We enjoyed our experience so much I have decided to have my GMC body shop work and serviced at your dealership. We can truthfully say we are completely satisfied! On a scale of one to ten, ten being the highest, you folks are a ten.
I purchased a Buick Rendevous in 2003 from Bob Ross and have utilized your service department ever since. Yesterday my check engine light came on so I called my Service Advisor Derek Rohrkemper, he said come on down they would check it out for me. The problem was that I had not tightened the gas cap properly. Derek didn’t waste any time figuring it out immediately, and that is just the kind of great service I regularly receive. You have a great group of Service Advisors helping us whenever needed.